Returns and refunds

7 days
to ask for a return after delivery
48 hours
to report a damaged or wrong item
14 working days
to receive an approved refund

How to return an item

  1. 1

    Contact us

    Use the contact form or call us within 7 days of delivery. Include your order number, the item, and photos if something is wrong with it.

  2. 2

    We confirm and collect

    We check the request and arrange collection. Keep the item unused, in its original packaging, with tags and accessories.

  3. 3

    We inspect it

    Once the item reaches us we check its condition and confirm the refund.

  4. 4

    You get your money back

    Refunds go to the mobile money number the order was paid from, normally within 14 working days of approval.

Start a return

Questions

This is a summary. The full rules are in section 10 of our Terms of Service.