1.This agreement
1.1These Terms of Service (the “Terms”) are a binding contract between you and SixStores Limited (“SixStores”, “we”, “us”), a company incorporated in Uganda, which runs the website sixstores.com and its related apps and services (the “Platform”).
1.2You accept these Terms when you create an account, place an order, or otherwise use the Platform. Accepting electronically, by ticking a box, tapping a button or continuing to use the Platform, has the same effect as signing on paper, as recognised by the Electronic Transactions Act, 2011.
1.3These Terms include our Privacy Policy, our Returns policy and, for sellers, our Vendor Policies. If they conflict, these Terms apply, except that the Vendor Policies apply to the relationship between SixStores and a vendor.
1.4If you do not accept these Terms, do not use the Platform.
2.How the marketplace works
2.1SixStores is a marketplace. Most products are listed and sold by independent businesses (“Vendors”). Unless a listing says the seller is SixStores, the contract for the sale of the product is between you and the Vendor.
2.2The Vendor is responsible for the product: that it is genuine, safe, lawful, as described and fit for its purpose, and for any warranty that comes with it. SixStores does not manufacture products and does not inspect every item before it is sent.
2.3Payment collection. We collect payments on the Vendor’s behalf. Once we confirm your payment, you have paid the Vendor for that order, and the Vendor cannot ask you to pay again.
2.4We may decide which products appear on the Platform, and may edit, hide or remove any listing, review or content at any time.
3.Your account
3.1You must be at least 18 years old and able to enter into a binding contract to use the Platform.
3.2Give accurate details and keep them up to date. One account per person. You are responsible for everything done through your account and for keeping your password, phone and email secure. Tell us straight away if you think someone else has used your account.
3.3For your security we sign you out after a period of inactivity. You can also sign out other devices from Account settings.
3.4We may suspend or close an account, cancel orders, and hold or cancel any balance, points or rewards linked to it if we reasonably believe the account is being used for fraud, abuse, or in breach of these Terms. Where we can, we will tell you why.
4.Orders and prices
4.1Placing an order is an offer to buy. A contract is formed when the order is confirmed: for mobile money, when your payment clears; for pay on delivery, when the order is accepted for dispatch. We or the Vendor may decline any order before then, for example if the item is out of stock, the price is wrong, or the order looks fraudulent. If you have already paid for an order we decline, you get that money back.
4.2Prices. Prices are in Ugandan shillings and include any marketplace fee. Delivery fees are shown at checkout before you pay.
4.3Mistakes. If a product is listed at an obviously wrong price, we are not bound to sell it at that price, even after confirmation. We will tell you and either let you buy at the correct price or cancel the order with a full refund.
4.4Product photos and descriptions are provided by Vendors to help you choose. Small differences in colour, packaging or appearance are not a defect.
4.5We may limit the quantity of any product a customer can buy.
5.Payment
5.1We accept MTN Mobile Money, Airtel Money and pay on delivery, plus gift cards, loyalty points and Save to Own balances where shown. Some methods are not available for every product or every order.
5.2Beauty and wellness products can only be paid for with MTN Mobile Money or Airtel Money. Wellness products are always sent in discreet packaging.
5.3Unpaid orders. A mobile money order that is not paid within 45 minutes is cancelled automatically. Any stock, gift card, points, Save to Own balance or coupon used on it is released.
5.4Mobile money payments are processed by licensed payment providers. We never see or store your PIN. Your network may charge its own fees, which are not ours to refund.
5.5If you are charged twice for the same order, or pay for an order that was already cancelled, we will return the extra payment once we have confirmed it with the payment provider.
5.6For pay on delivery, pay the full amount to the delivery agent when the order arrives. If you refuse a pay on delivery order without good reason, we may stop offering you pay on delivery.
6.Paying in installments
6.1Where offered, you may pay for an eligible order in installments: a first payment at checkout, then the rest on the dates shown before you confirm. Whether you are eligible, and your limit, are for us to decide, based on your history on the Platform, and may change at any time.
6.2You must pay each installment in full by its due date. If a payment is late we may pause your access to installments, mark the plan overdue, and, if it stays unpaid, treat the whole remaining balance as due at once and take reasonable steps to recover it.
6.3The product remains the property of the seller until every installment has been paid. You bear the risk of loss or damage from delivery.
7.Save to Own
7.1Save to Own lets you put money towards a product over time. Contributions are prepayments for purchases on the Platform. They are not a deposit or savings account, earn no interest, and cannot be withdrawn as cash.
7.2You can use your balance at checkout. If you cancel a plan, whatever you have saved is issued to you as a SixStores gift card for the same amount.
7.3We do not hold the product for you while you save. Its price and availability may change before you buy it.
8.Gift cards, points and promotions
8.1Gift cards. Gift cards can only be used on the Platform, cannot be exchanged for cash, and are not replaced if lost or shared, except where the law requires it. Treat the code like cash.
8.2Loyalty points. Points are earned on eligible purchases and activities at the rates shown on the Platform, and can be used for discounts. They have no cash value, cannot be transferred, and may expire if not used within 12 months. Points earned on an order are removed if that order is cancelled or refunded.
8.3Coupons, referrals and prize draws. Every promotion, including coupons, referral rewards and the prize wheel, is subject to the conditions shown with it. Rewards are for genuine customers: one per person unless stated otherwise.
8.4We may change, pause or end any programme or promotion. We may cancel rewards, points or credit obtained through fake accounts, self-referrals, abuse of the returns process or any other misuse, and may close the accounts involved.
9.Delivery
9.1We deliver within Uganda. Delivery times shown are estimates, not guarantees. We are not responsible for delays caused by events outside our reasonable control.
9.2Check on arrival. Please check the package when it arrives. Point out any visible damage, or anything missing, to the delivery agent before accepting it.
9.3Risk in the products passes to you when they are delivered to the address or person you gave us.
9.4If we cannot deliver because the address is wrong, nobody is available, or the order is refused, we may charge for another attempt. After two failed attempts we may cancel the order and refund what you paid less the delivery costs already incurred.
10.Returns and refunds
10.1You may ask to return most products within 7 days of delivery if they are unused, in their original packaging, and complete with tags and accessories. To start a return, contact us with your order number.
10.2These cannot be returned unless faulty:
- wellness, intimate and personal care products once the seal is broken
- perishable goods
- gift cards and digital products
- items marked final sale or non-returnable
- items that have been used, damaged or altered after delivery
10.3Faulty or wrong items. If you receive something damaged, faulty or different from what you ordered, tell us within 48 hours of delivery, with photos. We will arrange a replacement or a refund, including the delivery fee.
10.4We inspect returned items before approving a refund. For a change-of-mind return, the cost of collecting the item may be deducted from the refund.
10.5Approved refunds are paid to the mobile money number the order was paid from, normally within 14 working days of approval. Amounts paid with a gift card, points or Save to Own balance are returned the same way. Pay on delivery orders are refunded to a mobile money number you give us.
10.6This section does not limit any right you have under Ugandan law for faulty goods.
11.Reviews and content you post
11.1Reviews must be honest, based on your own experience, and must not be offensive, misleading or unlawful. We may decline, edit for length or remove any review or content.
11.2You keep ownership of what you post, and give SixStores a free, worldwide, permanent licence to use, copy, adapt and display it on the Platform and in our marketing.
12.What you must not do
When using the Platform you must not:
- give false information or impersonate anyone
- place orders you do not intend to accept or pay for
- use the Platform for anything unlawful, including fraud or money laundering
- try to get into accounts, systems or data you are not authorised to use
- copy or collect data from the Platform by automated means
- interfere with the Platform’s security or operation
- deal with a Vendor you met on the Platform outside it to avoid our fees or protections
13.Intellectual property
13.1The Platform, its design, software, the SixStores name and logo belong to SixStores or its licensors. You may use the Platform for personal shopping only, and may not copy, resell or reuse any part of it without our written permission.
14.Our responsibility to you
14.1We provide the Platform “as is”. We work to keep it available and accurate, but do not promise it will be uninterrupted or free of errors.
14.2To the extent the law allows, SixStores is not liable for: loss of profit, business, income or opportunity; indirect or consequential loss; or loss caused by a Vendor’s product, act or omission, by your own actions, or by events outside our reasonable control.
14.3To the extent the law allows, our total liability to you for any claim about an order is limited to the amount you paid for that order, and for any other claim to UGX 100,000.
14.4Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
15.Your responsibility to us
15.1You agree to cover SixStores for losses, claims and reasonable legal costs that arise because you broke these Terms or the law, or from content you posted.
16.Complaints and disputes
16.1Talk to us first. Most problems are solved quickly. Contact us at support@sixstores.com or +256 789 700 060 with your order number. You agree to raise any claim with us in writing within 90 days of the event it concerns, and to give us 30 days to resolve it before taking any other step.
16.2Mediation. If we cannot agree, either of us may refer the dispute to mediation at the Centre for Arbitration and Dispute Resolution (CADER) in Kampala.
16.3Arbitration. Any dispute not settled within 30 days of mediation starting will be finally decided by a single arbitrator under the Arbitration and Conciliation Act of Uganda. The seat of arbitration is Kampala and the language is English. The award is final and binding. Courts may be used only to enforce an award or for urgent interim relief.
16.4Individual claims. Disputes are resolved individually. You may not bring or join a claim as part of a group or representative action against SixStores.
16.5Governing law. These Terms are governed by the laws of the Republic of Uganda.
17.Suspension and closing accounts
17.1You can close your account at any time by contacting us. We may suspend or close your account, or stop providing any part of the Platform, at any time. If we close an account for a reason other than misuse, we will honour orders already confirmed and return any Save to Own balance as described in section 7.
17.2Sections that by their nature should continue after an account closes, including sections 10 and 13 to 18, continue to apply.
18.General
18.1Changes. We may update these Terms. We will post the new version here with its effective date and, for significant changes, tell you by email, SMS or on the Platform. The version in force when you place an order applies to that order.
18.2Records. Our electronic records of orders, payments and communications are evidence of them, unless shown to be wrong.
18.3Notices. We may send you notices by email, SMS or in your account. You agree to receive them electronically.
18.4Transfer. We may transfer our rights and obligations under these Terms to another company, for example in a sale of the business. You may not transfer yours without our written consent.
18.5Events beyond our control. We are not responsible for delay or failure caused by events beyond our reasonable control, such as network or power outages, extreme weather, unrest or government action.
18.6Severability and waiver. If a court or arbitrator finds part of these Terms unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.
18.7Entire agreement. These Terms, with the policies named in section 1.3, are the whole agreement between you and SixStores about the Platform.
19.Contact
SixStores Limited, Kampala, Uganda. Email support@sixstores.com, call +256 789 700 060, or use our contact form.